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Bank of Shanghai Enhances Security and Efficiency with Unified Identity Management

Bank of Shanghai, with over 10,000 employees and nearly 200 application systems, faced inefficiencies and security risks from fragmented user management. By deploying a Unified Identity Management (UIM) platform, the bank standardized identity governance, strengthened security, and dramatically improved operational efficiency across its head office and branches.

Customer

Bank of Shanghai

Industry

Finance/ Banking

Case Study

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Challenge

  • Fragmented Systems & User Management: Nearly 200 business systems, each with independent authentication and authorization, created complex and inconsistent processes
  • Cumbersome Operations: Manual account provisioning, password management, and access assignment slowed operations and onboarding
  • Security & Compliance Risks: Dispersed systems made it difficult to implement unified security policies, respond quickly to business needs, and meet audit requirements
  • Low Productivity: Employees spent significant time switching between multiple systems and completing manual administrative tasks

Solution

  • Phase 1 (Oct 2016 – Aug 2017)
    • Unified account lifecycle and authorization management
    • Integrated multi-factor authentication (static password, fingerprint, OTP, combined methods)
    • Single sign-on for main business systems
    • High-availability architecture
  • Phase 2 (Oct 2019 – Present)
    • Access to more application systems
    • Standardized management and ongoing optimization
  • Implementation Highlights
    • Fine-grained role authorization synchronized in real time via business system interfaces
    • SAML identity assertion or interface authentication for single sign-on
    • 12 servers (4 data batch, 8 authentication, 2 disaster recover) ensure peak performance and reliability

Results

  • Faster Onboarding & Access:  Employee onboarding and permission assignment reduced from 3 days to 10 minutes
  • Unified Access & Security: Standardized authentication, audit, and access policies across all systems
  • Operation Efficiency: Continuous account management norms improved IT platform quality and reduced administrative overhead
  • Risk Reduction: Unified identity governance mitigates information security, privacy, and operational risks