30% of Your Helpdesk Calls Are Just Password Resets. Why Are You Still Paying That Bill?
When most organizations think of Single Sign-On (SSO), they see a simple convenience tool—one password to log in instead of juggling multiple. But this view misses the massive, hidden costs that are quietly slipping through the cracks. Every day, employees struggle with multiple logins and forgotten passwords. IT teams are buried under password-related helpdesk tickets. Shadow accounts pile up, unused software licenses go unnoticed, and audits become a nightmare.
These small, hidden costs add up to an enormous drain on time, productivity, and money. This is where a strategic solution like AccessMatrix Universal Sign-On (USO) comes in. It goes beyond convenience to reduce operational overhead, save time, and deliver a real, measurable Return on Investment (ROI) .
The Hidden Costs You’re Already Paying
The “one login” problem costs far more than people realize. When an organization deprioritizes implementing a Universal Sign-On solution, it’s unknowingly paying for three major inefficiencies:
- Lost Employee Time: Even a few minutes spent by each employee logging into multiple apps or resetting forgotten passwords adds up to a significant productivity loss when scaled over thousands of users.
- IT Helpdesk Burden: Studies suggest that up to 30% of all IT support calls are password-related. This is a huge hidden cost in staff time and resources that could be spent on innovation.
- License Waste: Without a centralized view of all applications and accounts, organizations often pay for software licenses that no one is actively using. USO helps uncover these inefficiencies.
How USO Delivers Measurable ROI
Implementing a USO solution flips the script and delivers immediate, quantifiable improvements:
- For Employees: They log in once and get instant access to all their authorized apps, cutting down on wasted time.
- For IT Teams: IT gains centralized control. This makes onboarding and offboarding employees faster and allows for Multi-Factor Authentication (MFA) to be applied consistently across all systems.
- For Auditors: Audit and compliance reporting become far simpler. The system provides a clear record of exactly who accessed what, when, and from where—all crucial information for regulatory checks.
When quantified, these improvements add up to fewer helpdesk calls, reduced hours lost per employee, and better license utilization . It is a solution that pays for itself, all while strengthening security and improving the user experience.
The AccessMatrix USO Difference: Non-Intrusive and Future-Proof
What sets AccessMatrix USO apart is that it is an enterprise-grade, non-intrusive solution. This means it can be deployed without touching your existing source code, a critical differentiator from traditional tools that often require complex integrations or client-side installations.
Powered by the AccessMatrix Security Server, USO combines administration, authorization, and audit controls into one platform. This gives IT teams full visibility, strong governance, and easy compliance. Furthermore, the solution is designed to be future-proof, bringing in AI-assisted auditing and post-quantum cryptographic protection to defend against evolving cyber threats.
A Strategic Foundation for Growth
eyond the immediate dollar savings, USO provides a strategic foundation for modern initiatives like hybrid work and digital transformation. As teams adopt more apps, USO provides the secure and scalable access they need to move quickly without sacrificing control. This translates to faster onboarding, improved compliance, and better business agility.
To maximize these benefits, organizations should follow a few best practices:
- Start with quick wins by rolling out USO on the most-used apps first for visible impact.
- Integrate MFA and adaptive access for layered security.
- Centralize policies and monitoring to track access.
- Educate users so employees know how to use the system properly.
The Real ROI: Time, Control, and Confidence
To sum it up, the hidden ROI of Universal Sign-On isn’t just one thing; it’s a combination of time, control, and confidence. It gives time back to employees and IT teams , provides centralized control over access and licenses , and gives the organization confidence that its security policies are supporting the business, not hindering it.