Software Maintenance and Support Services

i-Sprint’s Global Software Maintenance and Support Services (“GSS”) defines the scope of maintenance and support services (“Maintenance Services”) agreed between i-Sprint Innovations Pte Ltd or its group of companies (“i-Sprint”) and Customer for i-Sprint’s software product and solution offerings, namely, ‘AccessMatrix’, ‘AccessReal’, and ‘YESsafe’.

The GSS and i-Sprint’s end-user software license agreement (“EULA”) both form an integral part of the applicable agreements between i-Sprint and Customer.

Technical support may no longer be offered for non-shipping versions of any of i-Sprint’s software products. i-Sprint reserves the right to revise the product support policy, at any time, without prior notice.

AccessMatrix

Note: * Maintenance Services subscription is required

Product VersionProduct Defect SupportProduct Technical SupportProduct ReleasedEnd of Mainstream Support
5.4.2Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 4208]:
04-Nov-2016
To Be Decided
5.4.1Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 4108]:
20-Jul-2016
31-Jul-2019
5.4.0Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 4011]:
24-Feb-2016
28-Feb-2019
5.3.4Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 3406]:
30-Sep-2015
30-Sep-2018
5.3.3Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 3313]:
30-Jul-2015
30-Jun-2018
5.3.2Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 3207]:
13-Mar-2015
28-Feb-2018
5.3.1Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 3103]:
2014-Q4
2017-Q3
5.3.0Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 3012]:
2014-Q4
2017-Q3
5.2.2Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 2206]:
2014-Q3
2017-Q2
5.2.0Correct and test defects to determine best solution;
Provide workarounds if possible
Supported*GA [Build 2017]:
2014-Q1
~o~
SP1 [Build 2028]:
2014-Q3
2017-Q2
5.1.2Provide workarounds if possible;
Provide access to existing patches
Limited Support*2013-Q32016-Q2
5.0.9Provide workarounds if possible;
Provide access to existing patches
Limited Support*2012-Q12015-Q1
5.0.8Provide workarounds if possible;
Provide access to existing patches
Limited Support*2011-Q22014-Q1
5.0.7 & EarlierNot SupportedNot Supported2010-Q32013-Q2
4.5.3Provide workarounds if possible;
Provide access to existing patches
Limited Support*2009-Q32012-Q2
4.3 & EarlierNot SupportedNot Supported2007-Q22010-Q1

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