The most profitable bank in Singapore (CRM)
PROJECT NAME: Bank Wide Customer Relationship Management (CRM) Project
THE BUSINESS ISSUE:
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- How to provide an intelligent desktop for all front office staff
- How to manage the cost and complexity of multiple applications security silos rapidly, safely and efficiently in a non-intrusive. audit compliant way.
- How to quickly respond to Client inquiries and to provide a level of customer service, comparable to benchmark global institutions.
- How to drastically reduce down-time caused by unnecessary ‘password’ resets due to misplaced or forgotten Pwd/IDs.
- How to rapidly deploy new applications to respond to fast changing customer attitudes and requirements